Exchanges first
Customers see "same product, different size or colour" before a refund, so more returns stay as revenue.
Returns Exchanges · Store credit · Pickups
Returns that come back as exchanges.
A return portal on your own store. Customers find their order, pick a reason and choose a new size, another product or store credit. You approve in one click and Shopify does the rest.
Free plan, 20 requests a month
Made for COD orders
Indian couriers built in
Pickup bookedDelhivery · tracking sent
Store credit sent₹2,000.00 · single-use code
Features
Keep the sale, even when the item comes back.
Everything a growing store needs to run returns without spreadsheets or back-and-forth emails.
Any-product exchange
A picker of other products that are in stock and published, with prices, so the swap always goes through.
Store credit that isn't wasted
A single-use code or Shopify store credit. Spend part of a code and the balance comes back as a new one.
ProReverse pickups
Book and track pickups with your own Shiprocket, Delhivery or Blue Dart account from the request. Tracking goes to the customer.
Built for COD
Cash-on-delivery orders get store credit, an exchange, or bank details for a manual transfer, encrypted before storage.
Your rules
Return window, delivered-only, restocking fees, reasons and auto-approve rules, set by you.
Proof and fraud checks
Email verification codes, the photos you ask for, and flags for repeat or unusual requests.
Revenue booster
After a return is sorted, show products you pick with an optional thank-you discount.
ProBuilt for a team
Table or board view, overdue and flagged filters, staff roles, and alerts to several inboxes.
How it works
Four stages, each with its own colour.
The same stages run through your dashboard, the board view and every email your customer gets.
1
Requested
The customer opens /apps/returns on your store, enters the order number and email, and picks items, a reason and photos.
2
Approved
You accept it, or your rules do. For exchanges the replacement order is created at once and held until the item ships back.
3
Shipping back
Book a pickup with Shiprocket, Delhivery or Blue Dart from the request. The tracking number goes to the customer.
4
Done
Refund through Shopify, release the replacement, or send store credit. The customer gets a clear email at each step.
Inside the app
See every screen.
Real screens from AppSaaz Returns. Hover to pause.
Connects to
Shopify does the money. Couriers do the pickups.
S
ShopifyRefunds, replacement orders, store credit and discounts
SR
ShiprocketReverse pickups and tracking, every plan
DL
DelhiveryReverse pickups and tracking, every plan
BD
Blue DartReverse pickups on Pro and Scale
In production
Already running a live brand's returns.
AppSaaz Returns started as the returns desk for an Indian Shopify brand, and still runs it every day.
4ways to resolve a return
Refund, same-product exchange, any-product exchange or store credit.
3Indian couriers for pickups
Shiprocket, Delhivery and Blue Dart, booked from the request.
7customer emails, one per step
Received, accepted, pickup booked, item received, refunded, credited, replaced.
Pricing
Start free, pay as you grow.
Billed every 30 days through Shopify. Upgrade, downgrade or cancel any time.
Free
20 requests a month
$0/month
- Return portal with refunds and exchanges
- Shiprocket and Delhivery pickups
- Photo proof, delivered-only and email codes
- Customer emails at every step
Most popular
Pro
75 requests a month
$9.99/30 days
- Everything in Free
- Store credit with an optional bonus
- Auto-approve, restocking fees, custom reasons
- Blue Dart pickups, analytics and CSV export
- Your own email wording, team roles
- Revenue booster, no AppSaaz branding
Scale
200 requests a month
$19.99/30 days
- Everything in Pro
- Your logo and store menu on the portal
- Emails from your own domain
- Conditional rules, overdue alerts, fraud checks
- Restock location, several stores in one view
Extra requests are $0.49 each, or buy a pack of 25, 50 or 100. You set a monthly spending limit in Shopify.
FAQ
Questions merchants ask.
Where does the return portal live?
On your own store, at yourstore.com/apps/returns. Add it to your menu or footer and link it from your order emails.
Do refunds and exchanges go through Shopify?
Yes. Refunds use Shopify's own refund on the original order, exchanges create a real Shopify order for the replacement, and store credit is a Shopify discount code or native store credit.
What about cash-on-delivery orders?
There is no card payment to refund, so you can offer store credit or an exchange, or collect bank details for a manual transfer. Bank details are encrypted before they are stored.
What counts as a request?
Each item a customer submits for return or exchange, including requests your staff create from the admin.
What happens if I reach my spending limit?
We email you at 90%. At the limit the portal pauses and asks customers to email you, until you buy a pack, raise the limit or change plan. It reopens on its own at the next billing cycle.
I also use AppSaaz GST Invoice. Do they work together?
Yes. A refund made through Returns is a normal Shopify refund, so GST Invoice raises the credit note for it automatically.